About Me

After a decade working with category-disruptive tech startups, Lisa founded and built one of the top home design businesses on the West Coast. Being the designer for (and a client whisperer to) high-expectation, international clientele, demanded a standout approach to impeccable client care.

Lisa’s secrets to success: A deep empathy for the customer. A true passion for service leadership. And an obsession with positively influencing and shaping the total client experience. She believes every customer (aspirational to affluent) deserves to feel seen and supported; and when the transaction concludes, it’s the experience they've had that they remember—and tell others about.

Lisa advises companies on her proprietary CX methodology — helping brands deliver premiere customer experiences that set them apart, in a time when the human touch is fast disappearing, and authenticity and customer empathy are needed more than ever. 

 

Her company offers comprehensive CX strategies, playbooks, staff development and team training — empowering clients in ensuring that every customer touchpoint is as wow-inducing as the goods and services being exchanged. Learn more.

When Lisa's not architecting exceptional customer outcomes for clients, you’ll find her:

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• Mentoring first-time entrepreneurs, notably the underestimated—female founders + founders of color.

• Racing sailboats! She just completed the open ocean sailing race from Newport to Bermuda.

• Exploring Brooklyn with her Oaxacan rescue pup (Vaquero!)

• Planning and documenting "slow travel" adventures in destinations like Oaxaca, México, with her tourism + lifestyle venture ATAXITO.

• Collecting iconic, vintage 1970s Italian design, and adding to her collection of contemporary art.

• Cooking without recipes. Like her famous three-day Oaxacan mole!